What does the name "Provilac" mean?

The brand name Provilac is derived from the Proteins, Vitamins & Lactose content one finds in milk.

Where is Provilac based out of?

Provilac is headquartered in Pune, Maharashtra, and caters to the needs of its customers based in Pune, Mumbai, and Hyderabad where it has its cold storage depots and branch offices.

Provilac was founded by the enigmatic & young entrepreneur Mr. Siddharth Runwal. Siddharth belongs to Pune and has studied biochemical engineering in New Zealand (the milk capital of the world). After studying and working in the New Zealand dairy industry for over 10 years, he decided to unite with his roots in India. Post struggling with everyday milk supplies for himself and his family he took things into his hands. He deep-dived & understood the age-old & concerning ill practices prevalent in the Indian dairy industry. With his knowledge of the milk as a perishable entity & the way it should be treated, he came up with Provilac which is since then the organization is delivering the finest quality milk to its customers in the freshest possible form with complete ownership of the product.

Provilac was established in the year 2013. Since then it has been relentlessly working towards delivering the best quality milk & milk products to its consumers within the nick of time.

Which cities is Provilac present in?

Provilac is headquartered in Pune, Maharashtra, and delivers in Pune, Mumbai, and Hyderabad.

Why was Provilac established?

It was the year 2013 when Siddhart Runwal (Founder of Provilac Dairy Farms) came back to India after completing his post-graduate degree in biochemical & dairy from New Zealand. At his home in Pune, he noticed the rampant use of antibiotics and hormone injections in the Indian dairy industry. Also, milk loses its integrity when larger dairy companies decide to add milk powder to standardize milk. Adding to this, the fragmented supply chain when milk changes hand at least 10 times before it reaches the consumer and requires 48-72 hours before it reaches the consumer, in unsuitable temperature & conditions. It was then that Provilac was established to overcome the above pain points. Provilac ensures that every drop of milk, which reaches the consumer, is free from toxins, adulterants 7 chemical injections. We take complete ownership of the milk from milking till it reaches your doorsteps, within 18 hours.

What differentiates Provilac from its competitor?

Post-Provilac, several players have entered the segment. But, these organizations lack the passion to deliver the finest quality milk in its purest form.

What is Provilac brands philosophy?

"Doing what's right." is the brand philosophy followed by everyone in the Provilac family. Every team member – from the farm boys to the delivery executive follows this ideology. Whenever one needs to choose in the day-to-day process, before making the choice they ask themselves if their action will add value to the product or customer experience or otherwise which helps them make the right decision.

What does direct-to-consumer mean?

Provilac is a direct-to-consumer brand where it delivers its products directly to the consumers without handing them over to any third-party distributors or retailers.

How does Provilac process milk?

As soon as the cows are milked, the milk passes through a set of filters and is then chilled down inline to 4 degrees centigrade in the raw milk tank. Once the tank is filled, the milk travels through a pasteurizer where it is heated to 74 deg C for 15 sec and immediately cooled down in the pasteurized milk tank. Within no time, the milk enters into final packaging where it's stored in cold rooms where it waits for dispatch.

What is pasteurisation & homogenisation?

While pasteurization involves heating the milk to 73 degrees Celsius to kill bacteria, homogenization involves processing milk so that the cream does not separate. This results in a well-mixed beverage that has the same consistency throughout the final milk product.

Does Provilac add preservatives or foreign ingredients in milk?

At Provilac, we believe milk is a gift of nature and it has to be consumed in the way nature intended it to be. To keep the integrity intact, Provilac does not add any preservatives to milk.

What is Provilac milks' journey?

Milking at the farm starts at 6.00 AM. By 11.00 AM the milk gets processed and packed. It reaches the cold rooms at city depots in refrigerated vehicles by 10.00 PM. At 4.00 AM the next day morning - the milk is carried by our delivery executives in their insulated bags for your doorstep delivery. The entire milk journey from farm to your doorsteps is thus completed in less than 18 hours.

Does Provilac standardise its milk?

Milk composition varies from day-to-day and season to season which results in thick and thin milk at the farm. Large dairy companies either add milk powder or separate cream to make milk to keep standard thickness throughout the year. But at Provilac, we believe milk is a gift of nature and it has to be consumed in the way nature intended it to be. To keep the integrity of milk intact, Provilac does not standardize its milk.

What is the process of making Ghee at Provilac?

A separate batch of milk is used for skimming fresh cream at the farm. This cream is fermented for 24 hours using bacterial culture. The cultured cream is then churned to give white butter (loni). The Loni further is heated to 107 degrees centigrade to remove moisture contents until it turns into a golden brown liquid. Thereafter we gradually bring down the temperature of the ghee to ensure a consistent grainy texture of ghee.

Where are Provilac farms situated?

Provilac has three farms located in 3 different cities. Our Holstein Friesian cows are reared at Someshwar, Maharashtra, our buffalo milk comes from Pet Naka, Maharashtra, and our Gir cows are fostered at Manchar, Maharashtra.

Are Provilac farms certified?

All Provilac farms are FSSAI certified

How many animals does Provilac farms have?

Provilac houses more than 5000 animals combined on all the farms.

How do Provilac ensure hygiene standards at the farm?

Our quality control team is present at all three farms and takes proper care that all the systems are followed & quality is maintained by the farms.

Does Provilac have its own farms?

Provilac holds exclusive contracts with its farms in which it has invested heavily to improve & automate the processes and systems. Also, there is a quality check team from Provilac which ensures the systems are followed & quality is maintained throughout the process.

Terms of Use & Privacy Policy

This website www.provilac.com is operated by P9 Farms Pvt Ltd (P9), an India based company incorporated under the Indian Companies Act of 1956 . The policy is issued by (P9) By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. The terms and conditions are enumerated as follows:

1. Definitions

"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.

www.provilac.com or the "Site" means the online shopping portal owned and operated by P9 which provides a platform to the shoppers to buy the products listed on the site. "Vendor"/"Seller"/"Affiliate" shall mean the person or any legal entity who offers for sale, sells the products or services on www.provilac.com

"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered on the site. "User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Site.

2. Eligibility

You represent and warrant that you are competent and eligible to enter into a legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations

3. Term

This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides online shopping platform wherein the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the "Proceed to Payment" button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

4. Use License

1. Permission is allowed to temporarily download one duplicate of the materials (data or programming) on Provilac’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:

1.modify or copy the materials;
2.use the materials for any commercial use , or for any public presentation (business or non-business);
3.attempt to decompile or rebuild any product or material contained on Provilac’s site;
4.remove any copyright or other restrictive documentations from the materials; or
5.transfer the materials to someone else or even “mirror” the materials on other server.

2. This permit might consequently be terminated if you disregard any of these confinements and may be ended by Provilac whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

5. Termination

Either User/ You or P9 may terminate the agreement at any time, with or without cause. However, P9 reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.

6. Modification of Terms and Conditions

P9 may at any time modify the terms and conditions contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.

7. Online Shopping Platform

You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

P9 accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made should be correct and proper in all respects.

After the receipt of payment the Buyer/ cash on delivery as the case may be, P9 shall arrange for the delivery of the product to the recipient at the address provided by the Buyer. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

8. Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. P9 reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice.

All prices on this web site are given in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raising of an invoice. Some products which are listed on the web stores such as fresh fruits and vegetables are products where prices change on a daily basis. You will be billed the prices prevalent during the invoicing of the products. Our products are liable for VAT in India.

9. Out of Stock situations

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However, in case this is not available for any reason, we will contact you within 2 business days and give you the option to exchange or cancel the order based on your convenience.

10. Suspension due to non-compliance with Agreement

Not withstanding other legal remedies that may be available to P9, P9 may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide users with access to the Site.

1.If the User is in breach any of the terms and conditions of this Agreement;
2.If the User has provided wrong, inaccurate, incomplete or incorrect initiation;
3.If your actions may cause any harm, damage or loss to the other Users or P9

11. Indemnity

User agrees to defend, indemnify and hold harmless P9, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations, including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

12. Governing Law and Jurisdiction

This website is created and controlled by P9 in Pune India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Pune, Maharashtra, India, in all disputes arising out of or relating to the use of the P9 Site. Use of the P9 Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold P9, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the P9 Site. Intellectual Property Rights

P9 and other names, graphics, logos, and icons identifying P9 or its products or services are proprietary marks of P9. These IPR's may not be used in connection with any product or service that is not offered by P9, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits P9.

13. Refund Policy

In the event of customer stops the subscription, the amount in the wallet (excluding any cashback benefit) is refundable by placing the request to the customer support. Refundable amount will be credited to the customer's source account which was used to make the payment against which refund is getting processed. Refund is credited within 5 to 21 working days of sharing the bank details.

There would a admin charge of Rs. 200 as well as transaction charge anywhere between 1.65% to 2.36% for any refund processed. If the amount is less than Rs 200 it would not be eligible for any refund.

14. Cancellation Policy

Customer can cancel/stop/hold their subscription using Provilac mobile application or by reaching out to the customer support.

15. Communication

By registering with Provilac, you give us the permission to send you notifications on WhatsApp push notifications, SMS, Email, Customer Support Call, App and Website.

Also, By submitting our webform, you agree to receive promotional calls on the number shared, and such calls and SMS would be coming from a third party platform.

16. Disclaimer

"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time".

17. Constraints

In no occasion should Provilac or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on Provilac’s Internet webpage, regardless of the possibility that Provilac or a Provilac approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

18. Disclaimer

The materials on Provilac’s site are given “as is”. Provilac makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, Provilac does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

19. Governing Law

Any case identifying with Provilac’s site should be administered by the laws of the country of India Provilac State without respect to its contention of law provisions. General Terms and Conditions applicable to Use of a Web Site.

20. Delivery

Provilac is currently only available for delivery within the Mumbai, Pune & PCMC (Pimpri-Chinchwad) limits.

All rights to delivery are solely at the discretion of Provilac. Provilac may refuse to accept delivery requests without prior intimation.

21. Links

Provilac has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Provilac of the site. Utilization of any such connected site is at the user’s own risk.

22. Entire Agreement

These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitutes the entire agreement between you and P9 with respect to your use of and material available through the site, and supersedes all prior or contemporaneous communications and proposals between you and P9 with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

PRIVACY POLICY

This privacy notice for P9 Farms Pvt Ltd ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

1.Download and use our mobile application (Provilac), or any other application of ours that links to this privacy notice
2.Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at customercare@provilac.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with P9 Farms Pvt Ltd and the Services, the choices you make, and the products and features you use. Click here to learn more.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Click here to learn more.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.

How do I exercise my rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what P9 Farms Pvt Ltd does with any information we collect? Click here to review the notice in full.

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

1. names
2. phone numbers
3. email addresses

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Juspay. You may find their privacy notice link(s) here: https://juspay.in/privacy-policy.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

1. Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
2. Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

1. Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
2. Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

3. To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

1. Data Analytics Services

2. Payment Processors

3. Cloud Computing Services

We also may need to share your personal information in the following situations:

1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

2. When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). To find out more about Google’s Privacy Policy, please refer to this link.

3. Offer Wall. Our application(s) may display a third-party hosted "offer wall." Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at customercare@provilac.com.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at customercare@provilac.com or by post to:

P9 Farms Pvt Ltd
413A/153, Daulatram Mandir Lane
Mukund Nagar
Pune, Maharashtra 411037
India

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here.

This privacy policy was created using Termly's Privacy Policy Generator.